1. Who is www.remote-controls-shop.co.uk?
The Remote Controls Shop brand is operated by TW
Electronics (Newbury) Ltd. Registered Office: 1 Carnegie Road, Newbury,
Berkshire. Registered in England No. 1496877. For more information about
the Remote Controls Shop brand and our company, please click here.
For all contact details, please click
here.
2. How to locate your model code...
The model code is often shown on the front of your appliance (TV / DVD player etc) but this is not always the case. If it is not shown on the front, or you are in any way uncertain about it, the proper model code will always be shown on a label afixed to the back of the appliance. In most cases, the word "model" will appear in front of it.
If you have tried to locate your model code but are still unable to
find it, please contact us and we'll be happy
to help you.
3. Searching for remote controls on our site...
There are 2 main ways of searching for remote controls on this site:
In both cases, you will ultimately need to identify your exact model code in order to guarantee getting the right replacement. The two different search methods simply take different routes to arrive at this.
Search by model
If you are confident that you know the model code, this is the fastest
way to locate a remote control for it. Simply enter the model code into
one of the search boxes and click the search button. Our advanced search
system should find any related model codes.
Search by brand
If you are uncertain about your model code, searching by brand is a simple way to shortlist known model codes for a given brand. In most cases, this will give you clues as to what format the model code takes from the relevant manufacturer and help you to find this on your appliance.
It can also help you spot where you have the right code but are missing (or have added) a prefix or suffix. If your code is similar to one offered but is not exactly the same, we would always recommend that you contact us to ask about this. Our technical staff will be happy to check whether the different codes relate to the same model.
4. How the search works...
The model search will perform a quick cross-referencing check but
if no results are found, it immediately performs a longer, more advanced
search for you.
The quick search retrieves all models which start with the same characters you have entered. This is effectively a wildcard search. If any results are found, these will be displayed immediately.
If the quick search brings up no results, an advanced search automatically
takes place. The advanced search uses a special matching system which
returns a shortlist of the most similar matches in our database. This
is particularly useful if there is a typo in your model code or there
is a prefix added or omitted.
5. Original / Replacement / Universal remote controls compared
Original Remote Controls
Original remote controls are identical to those ones supplied with a new appliance. When you buy a new television from a reputable dealer, the remote control which comes with it is known as an original remote.
Original remotes are usually branded with the same brand name of the appliance they go with. In other words, if you buy a Sony DVD player, the original remote control which comes with it will probably have Sony's branding on it somewhere.
The main advantage of buying an original remote over replacement or universal types is that it will look identical to the one you are trying to replace. When compared with Universal remotes, an original (or replacement) remote will always be guaranteed to support all of the features of the one being replaced - this is not always so of universal remotes.
The main disadvantages of buying an original tend to be price and delivery times. Originals are normally manufactured at the same time as the appliances in relatively low volumes (often only in hundreds or thousands). The manufacturer may retain a very small stock of spares but charges premium prices for what is a relatively unique product. Due to the diverse stockholdings of original remotes between our numerous suppliers, the delivery times offered vary greatly.
Replacement Remote Controls
Replacement remote controls are functionally equivalent to originals
but will have a case which may be a different colour, material, or shape
to the original. Where possible, the manufacturers of replacements try
to mimic the placement of keys between replacements and originals but
there may be occasional differences in position.
The cases and electronics of replacements are designed to a very high
standard to meet the high demands of the professional audio-visual servicing
industries. The cases tend to be robust designs with button and label
printing designed to last.
The main advantages of replacement type remotes are lower cost and ex-stock availability. By using common case styles, replacement remote controls are manufactured and stocked on a larger scale than originals. The economies of scale involved mean that replacements can be offered at a price usually less than that of the originals with almost immediate despatch from point of order.
The only potential disadvantage of replacement remotes is that they
don't bear the branding or have an appearance identical to the originals.
Universal Remote Controls
Universal remotes (also known as one-for-all or learning remotes) attempt to mimic the functions of every original remote control. Inside each one, there is a database containing the information needed to configure the remote to act like the original.
The main advantage of a universal is that it has a price and availability similar to replacement remote controls.
There are a number of disadvantages to universal remotes. Out of the box, they will not work straight away and will need to be programmed to select the correct remote to mimic. This can be a cumbersome process and there is no guarantee that all models are covered. Due to the single physical design of universals, they can never have button layouts which match the originals. A final and significant problem is that the range of original remote functions which are mimic'ed may be a reduced set of functions. This may mean that a universal could operate the play / rewind / stop functions of a video recorder but might not be able to operate tracking or timed recording settings.
6. How the remotes are delivered...
All remote controls are delivered within the UK by Royal Mail using
first class delivery. If you require delivery outside of the UK or have
special delivery requirements, please contact us.
7. Our returns/refunds policy...
If you have a problem with your remote control:
If you purchase a remote control from
this site and suspect it is faulty or does not operate your appliance,
please contact
us, as we
may be able to help diagnose the problem over the phone or by e-mail.
12 month guarantee:
All of our remote controls are supplied with a 12 month guarantee.
If your remote control becomes faulty, (and this
is not the result of damage to the remote control after delivery), please
package the relevant item securely and send it to us. Please ensure
that you enclose a note which includes your name and address. Please
also state your reason for returning the goods.
As soon as we receive returned goods in acceptable condition, we will
offer a replacement or refund the full purchase price for that item.
Please note that if we do not receive returned goods or they arrive
in an unacceptable condition, we will be unable to offer a refund.
Where remote controls are returned to us with no fault outside the
cooling off period, (see below), we will be unable to offer a refund.
7 day cooling off period:
By law, customers in the European Union have the right to withdraw
from the purchase of an item within seven working days of the day after
the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period,
please package the relevant item(s) securely and send it to us so that
we receive it within seven working days of the day after the date that
the item was delivered to you. Please ensure that you enclose a note
which includes your name, address and state that you wish to return
the goods within 7 days of receipt.
As soon as we receive returned goods in acceptable condition, we will
refund the full purchase price for that item. We will not refund your
cost in returning the goods to us.
Please note that if we do not receive returned goods or they arrive
in an unacceptable condition, we will be unable to offer a refund.
8. Our WEEE Policy
Recycling electrical and electronic products
On 1 July 2007, new government regulations called the Waste Electrical and Electronic Equipment (WEEE) regulations came into force to encourage people to recycle old electrical products rather than throwing them away.
Why should waste electrical goods be recycled?
Recycling unwanted electrical products is better for the environment. The amount of electrical waste that is thrown away is increasing by around 5% each year.
Over 75% of waste electrical products end up in landfill, where toxins contained in electrical goods can cause soil and water contamination.
Many of the electrical items that we throw away can be recycled. Recycling items helps to save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.
How will I know whether the new products I buy can be recycled?
All new electrical and electronic products sold now carry the ‘crossed out wheelie bin’ logo to help you identify which products are recyclable.
How can I recycle my old remote control?
The Remote Controls Shop offers free take back of the old remote control you are replacing with the new one we have supplied. To take advantage of this please call us on the telephone number shown on the delivery note accompanying your new remote control, quoting the despatch note number, and we will be happy to send you a postage paid envelope in which to return your old remote.