On 1 July 2007, new government regulations called the Waste Electrical and Electronic Equipment (WEEE) regulations came into force to encourage people to recycle old electrical products rather than throwing them away.

We have a straightforward process for returns and refunds of our products for complete peace of mind.

We use Royal Mail delivery services for deliveries to the United Kingdom.

If you have very specific delivery requirements, please contact us to make a request.

In this guide we cover most frequently asked questions from our customers including information on identifying the correct replacement remote, as well as an overview of our delivery, returns and warranty policies.